Senior ICT Manager and Consulting Partner with international experience in
digital transformation and
managed
services environments. A hands-on leadership and mentorship style, with a strong reputation for team
building and client management.
Aptitude to quickly drive business performance and projects delivery through excellent market insights
exceeding client/customer’s expectations.
Profound business process expertise in several process industries, financial sector, health care and
telecoms.
Leaning towards change management and digital transformation with proven experience in implementing
software solutions, stabilizing daily operations and resolving business and IT issues.
Eager to drive customer facing initiatives fostering innovation for product and platform development.
Experience
Independent ICT Consultant — 03.2020 to Present
Focus on Cloud technologies and Equity Trading
Adoption of Cloud technologies utilizing data analytics in Equity trading.
Agile methodologies and Project management certifications.
Designing Cloud adoption plans and coaching Not-For-Profit organizations in their digital
journey.
Vertical Practice Manager for Telecoms, Manufacturing and Finance, Atos AG — 03.2015 to 09.2019
Focus on account management and operational excellence with P&L
responsibility
Led a team of 15+ consultants and project managers, directing strategic programs in
healthcare & public sectors adopting HERMES5 and PMI project management methodologies.
Portfolio and Product Management for several process industries, business development for
industry specific offerings, ensuring delivery capabilities, budget controlling, delivery
optimization to ensure profitability realization.
Assist Business & Platform Solutions division head to improve turnaround time bid responses,
through conceptualization, staff hiring, coaching and KPI realization.
Account management for key accounts, identifying leads and converting them to opportunities
to meet revenue & order entry targets.
Telecoms & Media Markets Lead, Atos Origin AG — 07.2011 to 03.2015
Focus on account & partner management, business development, mergers & acquisitions.
Telecoms & Utility market lead in Switzerland including P&L responsibility, evaluate/develop
partnerships with key suppliers and expand Atos’ footprint in new territories within key
international telecom accounts.
Act as stand-in for Head of Systems Integration unit.
Projects and contracts due diligence for merger and acquisition opportunities including Atos
Origin’s acquisition of Siemens IT Solutions and Services in 2011, and Atos’ acquisition of
Cambridge Technology Partner in 2014.
Director Operations, Atos Origin AG — 01.2007 to 06.2011
Focus on operational excellence, end-2-end development and engagement management.
Business Unit operations management including P&L responsibility, directing
business-critical
projects, and evaluate/develop partnerships with key suppliers.
Account management for key accounts in Middle East region, drive solution design for
business-critical projects/bids.
Development and adoption of industry best practices for application management services and
digital transformation projects.
Portfolio management for industry specific offerings, conducting customer’s due diligence for
application management outsourcing.
Training, knowledge sharing, setting career development plans for operations team.
Competence Centre Manager, Atos Origin Telecom Schweiz AG — 01.2005 to 12.2006
Focus on application management, product maintenance and leading cross-functional teams.
Member of the country management team, defining best practices for software development,
support services, and acting as SME (subject matter expert).
Responsible for formulation and monitoring of multi-million-dollar budgets for personnel,
capital expenditures, and day-to-day operations.
People management for a team of 15+ technical and business consultants, coaching,
supervising, performance review and setting up objectives for career development.
Projects management through planning, actively monitoring progress, achieving projects’
goals, deadlines and quality within tolerances, adopting PRINCE2 methodology.
Sr. PROJECT CONSULTANT, SchlumbergerSema — 04.2002 to 12.2004
Team member within architecture and consulting team, analysing customers’ requirements,
design,
proto-type and coach programmers during development of envisaged custom solutions.
Provide technical response and project implementation effort estimates for RFIs, RFPs and
RFQs
by evaluating telecoms products such as billing charging, Roaming, SCP (Service Control
Point)
and SDP (Service Delivery Platform) adopting TOGAF standards, by detailing Business
Architecture,
Technology stack, Migration and Deployment plans following solutions’ vision and
assumptions.
Demonstrate solutions/products to customers, through knowledge transfers or technical
solution
design workshops.
TELECOM BUSINESS ANALYST, Swisscom Mobile — 12.1999 to 04.2002
Analysis and development of system processes and configuration of BSCS 5.21 (Business
Support &
Customer Care System) charging, subscriber activation, customer registration, IMSI and SIM
provisioning rules according to users’ requirements.
Coordination of user’s requirements and consulting with development teams, validating
development and test releases, monitoring live environment.
Knowledge transfer and information sharing about new product/release capabilities utilizing
technology stack BSCS 5.21, Oracle, HP UX Superdome, awk/shell scripting, Toad database
management toolset, EDIFACT (Electronic Data Interchange for Administration, Commerce and
Transport) protocol.
Sr. BUSINESS ANALYST, Vodafone Egypt — 10.1998 to 02.2000
Defined and adapted core BSS billing functionality during start-up of operations and
commercial
launch. Managing deliverables of multiple expats and products suppliers. Technology stack
included BSCS 5.21 (Business Support & Customer Care System), Oracle 11, HP UX Superdome and
Windows XP. Telecom billing project manager during start-up of operations.
Chairing the bill review committee, ensuring compliance with GSM association and NTRA
(National
Telecommunication Regulatory Authority) standards and regulations through adoption of TADIG,
TAP3 Scenarios, NRTRDE, Whole sale billing, Interconnect charging and IMSI provisioning
interface standards and regulations.
Managing the end-to-end realization of Telco billing enhancements projects from requirements
definition, functional specifications, quality assurance, rollout & migration strategy and
production deployments.
TEAM LEADER, Electronic Data Systems (EDS)— 03.1997 to 10.1998
Led a team of 8 analyst programmers for assessment, remediate and refactoring code to
overcome
Y2K bug in banking application for Credit Suisse First Boston, utilizing MVS (Multiple
Virtual
Storage) COBOL, TSO/ISPF (Time Sharing Options extensions/Interactive System Productivity
Facility), CICS (Customer Information Control System), HPS (Hyperion Performance Suite) and
DB2
database.
Led a team of 4 programmers for supporting a London Stock Fund Management Package AXIOM,
deployed in multiple sites (Gibraltar, Luxembourg, New York, Toronto, London, Madrid) with
technology stack of Visual Basic, Visual C++, Sybase and Windows-NT operating system.
Sr. ANALYST PROGRAMMER, Citymax — 12.1992 to 03.1997
Member of the technical team responsible for technical design and development of London
Stock
Market Broker’s custom package BROKERMAX utilizing VAX Basic, RMS (Record Management
Services)
files and DDI (Database Design Incorporated) data dictionary.
Contributed to programming and quality validation of London Insurance Market custom package
LIMMAX utilizing VAX COBOL, RMS (Record Management Services) files and SYSTEL 4th generation
programming language.
Enhancing and adapting London Stock fund management customer package Axiom2000 utilizing C
language, Sybase on OSF/1 (Open Software Foundation) and AIX-RISC (Advanced Interactive
eXecutive - Reduced Instruction Set Computer) operating systems.
Reengineering London Stock Fund Management Package AXIOM, improving GUI (Graphical User
Interface) through Client-Server architecture utilizing Visual Basic, Visual C++, Sybase and
Windows-NT operating system.
SOFTWARE ENGINEER, Micro Computer Centre — 06.1992 to 12.1992
Analysis & Design of user’s requirements.
Functional Specification and Software Development of a “Hospital Management” systems and
governmental supply chain applications for municipality of Cairo utilizing CLIPPER 5.1 xBase
computer programming language.
Key Projects
2015 – 2019 Directed
digital transformation of blood transfusion services in Egypt
collaborating with the Swiss Red Cross, resulting in 23% increase of blood donations, reduction
of discarded donations by 57% and ensuring accreditation by AABB (American Association of Blood
Banks).
2017 – 2019 Managed delivery of Orthopaedics order management solution utilizing AWS
Gateway, C#
and MS SQL Server technology stack, enabling our client to deploy it globally at 1600+
hospitals, realizing 31% increase in orders during 1st year of operations.
2013 – 2015 Application management for Track and Trace solution, enabling federal tax
authorities tackle
illicit trading of cigarettes through digital tobacco stamps at tobacco producer
production lines.
2012 – 2014 Spearheaded design and implementation of Big Data solution for global telecom
operator utilizing MediationZone, STEVE library, Oracle 12c, ElasticSearch/Kibana technology
stack, resulting in accelerated international roaming clearance relying on single source of
truth solution stack.
2009 Enhanced portfolio project margin by 6% by rolling out P2M (PRINCE2 and PMI) tailored
project management methodology, leading to optimized efforts,
contained risks and improved profitability.
2008 Improved response and resolution time by an average of 30% via implementation of ITIL
processes, through continuous improvement of service value chain with best practices
considering customer’s continuous feedback loops, subsequently enabling higher NPS (Net Promoter
Score).
2004, Restructuring of delivery capabilities after acquisition, enabling
near and offshore delivery thus maximizing customer facing SMEs (Subject Matter Experts).
Sadat Academy for Management Sciences, Egypt — BACHELOR OF BUSINESS ADMINISTRATION (B.B.A)
(HONOURS)
IN COMPUTER SCIENCE
Development Tools/Environments: Visual Studio Code, Eclipse, MATLAB, GNU Octave,
Elasticsearch/Kibana, RStudio, Unix shell scripting, PowerShell, awk, GitHub, Jira, IBM
CMVC.
Agile/MVP Tools: Bubble.io, Google Forms, Google Analytics, SVN Subversion, Jenkins.
monday.com.
Operating Systems: Windows (NT, 95, 98, 2000, XP,7, 10), Linux (SUSE, CentOS, Ubuntu,
Fedora, Kubuntu), Mac OS (Leopard, Snow Leopard, Sierra, Big Sur), HP UX 11, Sun Solaris 9,
VAX/VMS, OpenVMS.
Databases: Oracle (7, 8, 9i, 10g, 11g, 12c), MySQL (5.6, 5.7, 8), Microsoft SQL Server
(SQL14,
SQL16, Helsinki, Seattle), IBM DB2, SYBASE (ASE 11.5/12 Adaptive Server Enterprise,
PowerDesigner, SQL Anywhere 6, SQL Modeler).
Enterprise Applications: SAP R/3 (FICO, MM, SD, PP), BSCS (4, 5, 6, 7, iX R1-16),
MediationZone
(5, 7.1, 8), Salesforce.com
Productivity Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Publisher,
Access,
Outlook, Project, Visio).
Collaboration Applications: Microsoft SharePoint, Skype Business, Microsoft Teams, Cisco
Webex,
Zoom Conferencing, Unify Circuit.
